Service Technician

Responsibilities

• To provide maintenance and repair services for allocated units of Veda
• Co-ordinate with spare sales team to share requirements at the Customer’s end
• Ensure that Customer log books are maintained.
• Carry out systematic maintenance activities in the plant as per the service contract and to the satisfaction of the customer.
• Gather technical data related to the problem at hand, analyze the issue, propose and implement a logical solution for troubleshooting.
• Attend to breakdown on priority keeping the interest of the customer in mind.
• Prepare Service reports and liaise with finance to collect payments.
• Check available spares during customer visits and recommend spares.
• Maintain a positive relationship with the customer by providing exceptional service experience.
• Check, validate and submit site related expenses to service manager, i.e. labour, suppliers, site purchases, etc.

Requirements

• ITI / Diploma Engineers with 2 to 4 years of experience in utility maintenance.