Sales Engineer – O & M

Responsibilities

• Sales & Business Development:
  o Identify, prospect, and develop new sales opportunities for O&M contracts within
  various industries (manufacturing, energy, utilities, etc.).
  o Establish and manage relationships with key decision-makers, including plant
  managers, facility managers, and procurement teams.
  o Drive the sales cycle from lead generation to contract signing for O&M services,
  ensuring client needs are met.
  o Develop and execute strategies for increasing market share within the O&M sector.
• Client Relationship Management:
  o Build long-term relationships with clients to ensure repeat business and customer
  loyalty.
  o Address client concerns, providing timely and effective solutions to ensure high levels
  of customer satisfaction.
  o Coordinate with clients to understand their operational requirements and tailor O&M
  offerings accordingly.
• Proposal & Contract Management:
  o Prepare and present proposals for O&M services, ensuring all technical, commercial,
  and contractual details are accurately addressed.
  o Collaborate with internal teams (engineering, project management, etc.) to prepare
  competitive, customized O&M solutions.
  o Negotiate and finalize O&M contracts, including service level agreements (SLAs) and
  key performance indicators (KPIs).
• Market Research & Competitive Analysis:
  o Conduct regular market research to stay informed about industry trends, competitor
  activities, and client needs.
  o Analyze customer feedback to refine service offerings and adapt to changing market
  conditions.
• Cross-Functional Collaboration:
  o Work closely with the operations and maintenance teams to ensure smooth
  implementation of service agreements and delivery of solutions.
  o Provide ongoing support and coordination between clients and internal teams to
  ensure the efficient operation and maintenance of equipment and assets.
• Sales Reporting & Forecasting:
  o Maintain accurate records of sales activities, including client meetings, proposals, and
  contracts.
  o Provide regular sales forecasts, pipeline updates, and reports to senior management
• Training & Product Knowledge:
  o Stay current on the latest O&M technologies, trends, and regulations affecting client
  operations.
  o Participate in product and service training sessions to maintain expertise in the
  company’s O&M offerings.

Requirements

• Bachelor’s degree in Engineering, Business, or related field.
• Proven experience in O&M sales or service-related industries, with a strong
  understanding of service contracts, operations, and maintenance services.
• Strong technical background or familiarity with O&M solutions for industrial
  equipment, machinery, or facilities.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team to achieve sales targets.
• Strong problem-solving skills and the ability to provide tailored solutions.
• Willingness to travel as required.